Versa 2 is not tracking my distance accurately

[Lnic51]

Just noticed recently that the distance is way out as in less by roughly half a mile, is there anyway to fix this? Also, results are not showing my route or splits etc 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lnic51. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please note Fitbit Versa 2 uses the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Hope that helps.