Versa 2 is not tracking my distance accurately

[Amb2482]

My versa 2 is not accurately tracking my distance when I walk or run.  I have checked it against known distances and against other devices.  It's off by almost a mile (less).  I've tried adjusting the app and restarting the watch.  Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Amb2482. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.  I understand where your concern is coming from. 

Please note Fitbit Versa 2 uses the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?