Versa 2 is not tracking my distance sometimes

[Skichick60]

My fitbit will not recognize distances sometimes, tbe gps seems to stop working randomly

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Skichick60. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

This may be happing because you're not doing an exercise outdoors, therefore, the GPS connection is lost. Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.

Verify the following requirements; then try the troubleshooting steps if necessary.

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?
  
  

If the issue persists, see if GPS connects after each step:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

On a side note, please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?