Versa 2 is not tracking my heart rate accurately and screen wake won't respond all the time

[SunsetRunner]

My versa2  has recently been having issues where it stops tracking my HR and reacting to my motion to wake the screen when I turn my wrist. It syncs to the app with no problem so I don't always catch when it's not working but I am missing huge chunks of time and it's messing up my sleep and workout tracking. I've had to restart it almost every day for the past week and it's getting frustrating. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand where your concern is coming from. 

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Regarding the screen wake, please go to your quick settings and check that screen wake hasn't accidentally been turned off. Swipe down from the clock face on your watch to access the quick settings. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Versa 2 by following these steps How do I restart my Fitbit device?

Hope that helps.