Versa 2 is not tracking my heart rate accurately

[Lp2010]

I bought this monitor in June after having an Apple Watch for 4 years. Worked really well the first two months. For the past 4 weeks, the heart rate drops during exercise - walking and weight lifting are the biggest culprits. I’ve changed this positioning of the device, clean it between sets - it’ll read accurate for like 1 min before dropping significantly. What can I do to fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lp2010. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Nevertheless, I also suggest making sure you've checked the information provided here What factors can affect my heart-rate on my Fitbit device?