Versa 2 is not tracking my heart rate accurately

[DN9]

Hi, I’m a versa 2 user, the last few days my heart rate tracker has been very erratic, as low as 46 and 175 at its highest! All at rest. I think I would know if/ feel it if my hr went so low or so high. Is this a problem others have had with their versa? Tia 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DN9. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. 

I'd suggest restarting the heart rate settings on your Versa 2. To do so, follow the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  
  

If the issue persists after trying the above, please see What factors can affect my heart-rate on my Fitbit device?