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Versa 2 is not tracking my heart rate when I exercise

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‎09-17-2020 19:53 - last edited on ‎09-18-2020 08:17 by Fitbit Moderator

‎09-17-2020 19:53 - last edited on ‎09-18-2020 08:17 by Fitbit Moderator

Versa 2 not tracking my heartbeat when I exercise

 

 

Moderator Edit: Clarified subject

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‎09-18-2020 08:17 - edited ‎10-03-2023 05:59

‎09-18-2020 08:17 - edited ‎10-03-2023 05:59

Hi there @xxnicolerenexx, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is not tracking your heart rate when you exercise. I'll be glad to help you with this. 

Occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. On Fitbit Versa 2, you might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly. See more tips in How do I track my heart rate with my Fitbit device?

Heart-rate tracking is turned on automatically. If you turned heart-rate tracking off, turn it back on: On your device, open the Settings app > Heart Rate > tap to turn the setting On.

Please see below some other tips to resolve heart-rate tracking issues:

  • Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
  • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the band that came with your device.
  • Use the Exercise app to record GPS data for your workout. If you use MobileTrack in the Fitbit app, your heart rate might not appear on your device. For more information, see How do I use GPS on my Fitbit device?
  • If you tried the other steps and don’t see your heart rate, restart your device. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-18-2020 08:17 - edited ‎10-03-2023 05:59

‎09-18-2020 08:17 - edited ‎10-03-2023 05:59

Hi there @xxnicolerenexx, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is not tracking your heart rate when you exercise. I'll be glad to help you with this. 

Occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. On Fitbit Versa 2, you might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly. See more tips in How do I track my heart rate with my Fitbit device?

Heart-rate tracking is turned on automatically. If you turned heart-rate tracking off, turn it back on: On your device, open the Settings app > Heart Rate > tap to turn the setting On.

Please see below some other tips to resolve heart-rate tracking issues:

  • Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
  • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the band that came with your device.
  • Use the Exercise app to record GPS data for your workout. If you use MobileTrack in the Fitbit app, your heart rate might not appear on your device. For more information, see How do I use GPS on my Fitbit device?
  • If you tried the other steps and don’t see your heart rate, restart your device. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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