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Versa 2 is not tracking my heart rate

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‎12-28-2023 05:11 - last edited on ‎12-29-2023 08:25 by Fitbit Moderator

‎12-28-2023 05:11 - last edited on ‎12-29-2023 08:25 by Fitbit Moderator

  • Heartbeat not registering. No green light at back. Hard factory reset and re-installation both failed. Is this Versa2 dead?

 

Moderator Edit: Clarified subject

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‎12-29-2023 08:27 - edited ‎12-29-2023 08:28

‎12-29-2023 08:27 - edited ‎12-29-2023 08:28

Hi there, @CadillacMac. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 is still not tracking your heart rate data despite the steps you've tried so far. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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