Versa 2 is not tracking my heart rate

[Stellad1931]

Versa 2 has undefined on the bottom of screen has no heart rate or anything on screen please help

Moderator Edit: Clarified subject

[Guy_]

Hi @Stellad1931 - this is an error in the clock face you are using. It may be fixed with a watch restart but may come back in which case switch to another clock face or contact the developer at the bottom where you installed it to him know of the problem.

[MarreFitbit]

Hi there, @Stellad1931. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not showing your heart rate. We're here to help! 

As a first approach, please follow @Guy_'s tips and recommendations. 

If the above doesn't work or describe your issue, I'd suggest resetting the heart rate settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa 2, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.