Versa 2 is not tracking sleep stages

[RonHD55]

On 6-22-21 my Versa 2 quit recording REM and Deep sleep until 7-3-21 and it was only for one night. It has worked fine before that and I'm wearing the watch correctly. I'll give you one more week to fix the app and then I'm cancelling the premium service. I haven't had a sleep number since either.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @RonHD55. Welcome to the community forums. 

I'm sorry for any inconvenience caused and thank you very much for taking the time to provide your feedback and for reading this post. Note that in order to get a sleep score, your Fitbit Versa 2 should track sleep stages. 

Since the inconvenience has persisted, I'd recommend making sure that the Fitbit App installed on your phone is up to date. If it needs an update, please check the following help article to learn about how to update it: How do I use the Fitbit app?

If you need further assistance, take into consideration that you can contact our Support Team through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. 

On a side note, I've moved your post to the Other Versa Smartwatches to keep our forums organized. 

Hope this helps.