help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2021 06:35 - last edited on ‎06-25-2021 13:41 by Fitbit Moderator

‎06-25-2021 06:35 - last edited on ‎06-25-2021 13:41 by Fitbit Moderator

Versa 2 is brand new, been on charge for two hours and won’t turn on. Has anyone else had this?

 

 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-25-2021 13:45 - edited ‎06-25-2021 13:47

‎06-25-2021 13:45 - edited ‎06-25-2021 13:47

Hello @Ellarudd. Welcome to the community forums! 

 

Thank you for the information and for the steps you've tried prior to posting. At this time, I was able to see that you have reached out to our Support Team, but it seems that your chat got disconnected when they provided information about your options after exhausting the troubleshooting steps.

 

In this case, I recommend replying back to your case or contact them one more time by clicking in this link and they will be glad to continue assisting you. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. 

 

Now, regarding your question, please note that this thread will remain open if someone with a similar experience would like to provide you information. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes