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Versa 2 is not updating my steps unless I restart it

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‎10-20-2021 16:33 - last edited on ‎10-21-2021 05:02 by Fitbit Moderator

‎10-20-2021 16:33 - last edited on ‎10-21-2021 05:02 by Fitbit Moderator

The steps are not being updated on my tracker but they are showing accurately on the app on my phone. I have restarted my tracker 3 times today and then the updated steps show. But it happened several times today.  Any ideas?

 

Moderator Edit: Clarified subject

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‎10-21-2021 05:09 - edited ‎11-02-2023 03:23

‎10-21-2021 05:09 - edited ‎11-02-2023 03:23

Hi there, @Quiltershan50. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you're still having this issue today, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-21-2021 05:09 - edited ‎11-02-2023 03:23

‎10-21-2021 05:09 - edited ‎11-02-2023 03:23

Hi there, @Quiltershan50. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you're still having this issue today, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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