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Versa 2 is not working properly after getting wet

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‎11-12-2023 03:30 - last edited on ‎11-12-2023 04:58 by Fitbit Moderator

‎11-12-2023 03:30 - last edited on ‎11-12-2023 04:58 by Fitbit Moderator

Hi my Versa 2 has been playing up since wearing it swimming once a week but I've got round it by drying it out fully in between uses and using a different watch for daily use, annoying but it was working. Until now, it's not working at all. I've charged it and it's constantly flashing up with the logo and then turning off after a few seconds. I assume it will kill the battery again eventually but I'd rather either turn it off or get it working...any ideas??

Moderator Edit: Clarified subject

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‎11-12-2023 05:02

‎11-12-2023 05:02

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not responding to anything after getting wet. Thank you so much for taking the time to troubleshoot the issue before reaching out. I understand where your concern is coming from. 

I've seen that our Social Media Team has created a case to get you in contact with our Support Team about this issue. Please note that our team from now on will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you shortly! 

We hope to get you back on track soon! 

Maria | Community Moderator, Fitbit


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