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Versa 2 is now 1 hour fast

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‎12-29-2019 17:56

‎12-29-2019 17:56

Just started a few hours ago -- syncing to iPhone 8 has not fixed the issue.

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‎12-30-2019 06:47

‎12-30-2019 06:47

@tymj2112, welcome to our Fitbit Community! I'm happy to assist you with your Versa 2 since it's one hour ahead even though you have synced it your iPhone 8.

 

Please make sure that your Dashboard settings has the correct time zone.

 

In the meantime, restart your watch as described in this help article. After this, sync your Versa 2 one more time and see if the time gets corrected.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-02-2020 12:43

In response to JuanJoFitbit

‎01-02-2020 12:43

Yes, I was able to reset the time zone to the correct one.  I'm not sure why it changed.  Thanks.

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‎01-07-2020 08:38

In response to tymj2112

‎01-07-2020 08:38

@tymj2112, I'm sorry for the late response. However, I'm so glad to hear that you managed to get the issue resolved and your Versa 2 shows the correct time now. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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