Versa 2 is on Logon Screen and goes no further

[Audra98]

My fully charged Versa 2 will not complete booting up.  I press the side button for as long a 30 seconds and all I get is the Fitbit Logo screen but the startup / factory reset proceeds no farther.  The logo screen goes out after a short while, then comes back on again.  The app on my phone states the app is not connected to the Versa 2.  Thoughts?

[Guy_]

It seems you did a factory reset and now have a watch as you had it when you first got it, so it needs to be re-set up in the App.

Click on the Profile photo in the app and then then + Set up a Device, like when you first installed it.

[Audra98]

When setting up device I get the message that the app cannot find the device (Versa 2).  Maybe I should have also mentioned that up front.

[Audra98]

When setting up device I get the message that the app cannot find the device (Versa 2). Maybe I should have also mentioned that up front.

[Guy_]

Try restarting both phone and watch and make sure that there are no other Bluetooth devices, watches or phones or PC's on while doing it.

[Prieta]

Hey there, does not work, tried outside house, nope, tells me I need an app (that I am using).

[Guy_]

@Prieta  in the App that you have, have you tried clicking on the profile photo and + Set up a Device.

If that doesn't work try removing the Bluetooth entry from your phone and try again after restarting both phone and watch.