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Versa 2 is only showing "--" for my heart rate data

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‎11-22-2021 14:11 - last edited on ‎11-23-2021 04:29 by Fitbit Moderator

‎11-22-2021 14:11 - last edited on ‎11-23-2021 04:29 by Fitbit Moderator

“- - -bpm” is all that shows on all subsequent screens after first.  It’s been for 2 days.

 

Moderator Edit: Clarified subject

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‎11-23-2021 04:34

‎11-23-2021 04:34

Hi there, @Bli12. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

 

As a first approach, I'd recommend restarting your watch. To do so, see How do I restart my Fitbit device?

 

On a side note, please bear in mind that occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. You might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly. For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-23-2021 04:34

‎11-23-2021 04:34

Hi there, @Bli12. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

 

As a first approach, I'd recommend restarting your watch. To do so, see How do I restart my Fitbit device?

 

On a side note, please bear in mind that occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. You might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly. For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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