help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is over-counting my floors climbed

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2020 07:29 - last edited on ‎07-23-2020 09:46 by Fitbit Moderator

‎07-22-2020 07:29 - last edited on ‎07-23-2020 09:46 by Fitbit Moderator

The past few days my fitbit Versa 2 has been counting 100-200 floors climbed each day when normally I count 5 or 6 a day. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-23-2020 09:50 - edited ‎10-28-2023 08:02

‎07-23-2020 09:50 - edited ‎10-28-2023 08:02

Hi there @Sara72220, welcome to the Community Forums. Thank you for sharing your concern regarding your Versa 2 counting too many floors, I'll be glad to help you with this.

Please note that your Versa 2 may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. If you want to remove floors from your account, please follow these steps.

Hope this helps, let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-23-2020 09:50 - edited ‎10-28-2023 08:02

‎07-23-2020 09:50 - edited ‎10-28-2023 08:02

Hi there @Sara72220, welcome to the Community Forums. Thank you for sharing your concern regarding your Versa 2 counting too many floors, I'll be glad to help you with this.

Please note that your Versa 2 may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. If you want to remove floors from your account, please follow these steps.

Hope this helps, let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes