Versa 2 is providing inaccurate heart rate readings

[Strahinja]

Today when i did my workout i realize that my hearth rate is not accurate, for example i was rowing and my hr was 65 after on weights sometimes was 110 when i reality it was over 120 or sometimes it was 135 when i measured it was like 120 etc,and this is the first time it happened.When i took it 20 days ago i did test with chest rate monitor and it was similar HR.Also had problem with losing hr during the workout but that is what everyone have i think ,so this one is the new problem,what should i do? reset or check again next workout,because its strange that first workout after update hr was fine and today it was inaccurate.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Strahinja, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the heart rate issues that your Fitbit Versa 2 is experiencing, I appreciate the time spent trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. In case the issue persists, please reply to their last email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.