Versa 2 is randomly crashing during the day

[Momtofourmonkey]

My versa 2 just randomly resests multiple times a day. I'll be tracking activity and it restarts (showing the logo).  Activity has to be started again. It shows the logo when restarting. Happens 8-10 times a day. Heart rate monitor been stopping as well, but o did the off/ on refresh thing which worked , then it immediately reset again. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Momtofourmonkey. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As a first approach, please confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the heart rate monitor not working, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.