Versa 2 is restarting itself whenever I try to open some apps

[Jzr1707]

Whenever I try to get into some of my apps, e.g. calculator, timer and others, my versa 2 goes into restart and won’t open these! I’ve tried uninstalling and reinstalling and no luck! Any ideas? Thanks

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Jzr1707 

First try logging out of the Fitbit App, turn off your phone for 1-2 mins then restart your phone and log back into your Fitbit Account. Check to see if it’s synced correctly. If that all doesn’t fix the problem
I would try restarting your Versa 2. You will not lose any data doing a restart. Just hold down the side button on your Versa 2 until you see the Fitbit Logo then release the button. You will feel the Versa 2 vibrate indicating the tracker has restarted. 
😃Hopefully that answers your question and resolved the issue. Please let me know. 

[MarreFitbit]

Hi there, @Jzr1707. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As @SunsetRunner suggested, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the issue persists after the above, would you mind confirming if this issue is happening with some specific apps or is a general issue? I mean, if you cannot access to any app on your Versa 2? If you're able to access to your Versa 2's settings, please go to > About > Shutdown > confirm the shutdown. After 1-2 minutes, turn your watch back on by pressing the back button.

[Jzr1707]

Hi

Thank you for the advice below. I followed all the steps but that has t solved the problem either! It keeps reverting back to restart. It defo happens with calculator and timer - I removed some other apps and can’t remember which ones they were as I don’t use them much! The 2 apps above have previously worked fine till a few weeks ago?

Kind regards

Jo

Sent from my iPhone

[SunsetRunner]

Hello again @Jzr1707 

Just a thought here but did you recently have a firmware update on your Versa 2? If so are you sure the firmware was completed? I asked because I have a Versa 2 as well and recently had a firmware update. It’s worth checking…open your Fitbit App, tap your profile picture then scroll down to and tap Help and Support. Now scroll to the bottom of the page and tap “Check for Versa 2 Update”. If there is indeed an update of course do so and see if that’s the problem. Make sure your Fitbit App is also updated as well. Again this is just a thought

[MarreFitbit]

@Jzr1707 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.