help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is showing a high amount of steps

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-22-2021 02:45 - last edited on ‎01-22-2021 08:09 by Fitbit Moderator

‎01-22-2021 02:45 - last edited on ‎01-22-2021 08:09 by Fitbit Moderator

I was laying in bed when my fitbit gave me a badge for achieving 100,000+ step.  When I look at the watch display, it says 1065353238 steps have been taken, 0 miles, and a high resting heart rate.  This is obviously impossible, what could be wrong?  And how might I solve this?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-22-2021 08:11 - edited ‎08-31-2023 09:45

‎01-22-2021 08:11 - edited ‎08-31-2023 09:45

Hi there @anavis! Thanks for sharing the details about the issue with your Versa 2. 

If you haven't done so yet, please restart your watch. For instruction, see How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-22-2021 08:11 - edited ‎08-31-2023 09:45

‎01-22-2021 08:11 - edited ‎08-31-2023 09:45

Hi there @anavis! Thanks for sharing the details about the issue with your Versa 2. 

If you haven't done so yet, please restart your watch. For instruction, see How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes