Versa 2 is showing "Clock Error"

[jimmyspeirs]

Ive got  verso 2. had it 2 months and now shows clock error . how do I get mobile app and change clock. My versa is also not syncing.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @jimmyspeirs, it's nice to see you around the Community Forums. I'm sorry for the late response. Thanks for the details provided about the error message you're getting on your Versa 2.

I recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds). 
2. Hold the button again until they feel a second, longer vibration, which indicates you initiated the factory reset. 

Open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes.