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Versa 2 is showing the wrong date and time

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‎12-10-2021 17:19 - last edited on ‎12-11-2021 03:56 by Fitbit Moderator

‎12-10-2021 17:19 - last edited on ‎12-11-2021 03:56 by Fitbit Moderator

I had to stop wearing my fitbit due to medical reasons about three months ago, it died and I just started wearing it again. Everything is working perfectly fine except for the fact that my date and time started back up again from when it died and I can’t seem to reset it

 

Moderator Edit: Clarified subject

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‎12-11-2021 03:58 - edited ‎09-01-2023 08:43

‎12-11-2021 03:58 - edited ‎09-01-2023 08:43

Hi there, @smozal. Welcome to the Community Forums. Thanks for the details provided in your post. 

Keep in mind that your Versa 2 may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Versa 2 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-11-2021 03:58 - edited ‎09-01-2023 08:43

‎12-11-2021 03:58 - edited ‎09-01-2023 08:43

Hi there, @smozal. Welcome to the Community Forums. Thanks for the details provided in your post. 

Keep in mind that your Versa 2 may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Versa 2 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer