12-21-2020
12:32
- last edited on
12-21-2020
13:51
by
MarreFitbit
12-21-2020
12:32
- last edited on
12-21-2020
13:51
by
MarreFitbit
A couple days ago the battery discharged completely even though the watch is charged each night. When taking it off charger the time was 1 hour behind and I cannot reset it. How is that to be done?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-21-2020 13:54 - edited 10-06-2023 07:23
12-21-2020 13:54 - edited 10-06-2023 07:23
Hi there @SunsetRunner, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.
As @SunsetRunner has mentioned, please sync your watch to correct the time. Keep in mind that your Versa may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.
If your watch has not recently synced, follow these troubleshooting steps Why won't my Fitbit device sync?
If the information provided by @SunsetRunner was the information you were looking for, I invite you to make her post as the Best Answer for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Best Answers.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-21-2020 13:03
12-21-2020 13:03
Hi @flameout30 and welcome to the forum. Sync your Versa 2 to your phone. That will correct the time. But given the problem you had, I would also re-start your device. Instructions are here.
12-21-2020 13:54 - edited 10-06-2023 07:23
12-21-2020 13:54 - edited 10-06-2023 07:23
Hi there @SunsetRunner, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.
As @SunsetRunner has mentioned, please sync your watch to correct the time. Keep in mind that your Versa may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.
If your watch has not recently synced, follow these troubleshooting steps Why won't my Fitbit device sync?
If the information provided by @SunsetRunner was the information you were looking for, I invite you to make her post as the Best Answer for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Best Answers.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...