07-17-2020
17:27
- last edited on
07-18-2020
08:38
by
MarreFitbit
07-17-2020
17:27
- last edited on
07-18-2020
08:38
by
MarreFitbit
Versa 2 just stopped working, all it will show is the Fitbit symbol. I tried holding the button down several times and all it does is flash the symbol
Moderator Edit: Clarified subject
07-18-2020 08:41
07-18-2020 08:41
Hi there @Shelld, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's behavior and for taking the time to restart it prior to contacting us.
Since the restart hasn't worked, I recommend doing a factory reset:
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
I'm looking forward to your response, keep me posted.
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07-18-2020 08:46
07-18-2020 08:46