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Versa 2 is stuck on Fitbit logo

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‎01-16-2021 10:16 - last edited on ‎01-17-2021 11:44 by Fitbit Moderator

‎01-16-2021 10:16 - last edited on ‎01-17-2021 11:44 by Fitbit Moderator

My versa 2 updated yesterday and since then I can't use it, the lights on the back are not working at all, the ligo is stuck on the front, I can't sync to the fitbit with my phone. I have tried resetting but nothing happening, tried uninstalling app and reinstall but still nothing. Only had fitbit about 4 weeks can anyone help please

 

 

Moderator Edit: Clarified subject

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‎01-17-2021 11:47 - edited ‎09-21-2023 03:43

‎01-17-2021 11:47 - edited ‎09-21-2023 03:43

Hi there @Dianetu, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

I've seen that our Social Media Team has created a support case on your behalf to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-17-2021 11:47 - edited ‎09-21-2023 03:43

‎01-17-2021 11:47 - edited ‎09-21-2023 03:43

Hi there @Dianetu, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

I've seen that our Social Media Team has created a support case on your behalf to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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