Versa 2 is stuck on Fitbit logo

[SunsetRunner]

Hello.

My Fitbit versa2 has frozen only showing the Fitbit logo. 

I've found a previous community post with other people having this same problem. I've followed the instructions given in that post and have had no luck fixing it. 

I'm in New Zealand and purchased my Fitbit versa 2 in May last year.

Moderator Edit: Clarified subject

[Guy_]

This seems to have been a general issue

Probably best to contact Fitbit Support directly. They may be able to help you.

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 as recommended here in the forums. 

If you haven't done so yet, please try the following steps:

• Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[SunsetRunner]

Hello. 

The problem isn't with the app, it's with the actually Fitbit device.

It's now been like this for a few days and I've seen that others have had the same problem with their Fitbits.

[MarreFitbit]

@SunsetRunner I totally understand you. 

Please note that the steps provided in my post above are for the Fitbit Logo stuck on your watch not on the Fitbit app. I'd suggest giving them a go and let me know how it goes. 

[SunsetRunner]

I have tried your suggestions above but have had no luck with the watch screen unfreezing as I can't restart the device which is the final step in the above instructions 

[MarreFitbit]

@SunsetRunner I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.