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Versa 2 is stuck on Fitbit logo

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‎09-15-2022 19:50 - last edited on ‎09-16-2022 08:22 by Fitbit Moderator

‎09-15-2022 19:50 - last edited on ‎09-16-2022 08:22 by Fitbit Moderator

Good Day,

 

My versa 2, just stopped working. I have done the reset button, charged it fully etc but it’s stuck on the Fitbit Logo. Let me know what can be done? 

Thank you

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-15-2022 20:44

‎09-15-2022 20:44

Hi @GBro  - you can chat via the Fitbit app, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎09-16-2022 06:54

‎09-16-2022 06:54

I just went into help forum , my versa just stopped working, I have to return charger and watch and they will replace.

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‎09-16-2022 07:06

‎09-16-2022 07:06

Mine has done the same thing, once in a while it flashes the Home Screen but won’t do anything else and it doesn’t last long. 

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‎09-16-2022 08:25 - edited ‎08-18-2023 05:32

In response to Jessicaskye

‎09-16-2022 08:25 - edited ‎08-18-2023 05:32

Hi there, @GBro @Orale. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit devices before posting here. I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Jessicaskye Welcome on board! While reading your post, I was wondering if you still have issues with your Fitbit device? If so, would you mind providing me with more details of each issue so I can assist you accordingly?

Maria | Community Moderator, Fitbit


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