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Versa 2 is stuck on demo mode

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‎04-09-2022 03:02 - last edited on ‎04-09-2022 04:07 by Fitbit Moderator

‎04-09-2022 03:02 - last edited on ‎04-09-2022 04:07 by Fitbit Moderator

My versa 2 is stuck on demo mode...i tried restarting many times but still its not working...i followed all the steps of pressing button continuously and then again restarting but its still not helping...pls help

 

Moderator Edit: Clarified subject

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‎04-09-2022 04:11 - edited ‎11-13-2023 04:25

‎04-09-2022 04:11 - edited ‎11-13-2023 04:25

Hi there, @Saksha. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

To better assist you with this matter, would you mind clarifying what you mean by "demo mode"? Are you referring to either sleep mode or DND mode? If so, please swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the quick settings icon to turn it off. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎04-09-2022 05:36

‎04-09-2022 05:36

@Saksha   Where did you buy your Versa 2?  I have seen posts from time to time about demo mode.  Users say that they bought them second hand or from a store closing sale.  These models are programmed in a store demo mode, so prospective buyers can get a feel for how they work.  To the best of my knowledge, they are stuck in this demo mode.  Is this what happened to you?  I would love to be proven wrong about this.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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