Versa 2 is stuck on "Data not cleared, Sync and Try again"

[TeeJ13]

My versa 2 has a message that's says, "data not cleared, sync and try again". Can someone please tell me what to do?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @TeeJ13, welcome to the Community Forums. Thanks for the details provided in your post about the stuck message on your Versa 2, I'll be glad to help you with that.

That message usually appears when you performed a factory reset without unpairing the Fitbit. Usually you should unpair your Versa 2, forget Bluetooth and perform the factory reset. To solve this issue, try these steps in the following order:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know the outcome. 

[TeeJ13]

Thanks! It worked!

[MarreFitbit]

Hi there @TeeJ13, you're very welcome. I'm glad to hear that the steps worked and that you're now back on track. 😉 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Looneybird]

Sadly not worked for mine. REALLY disappointed as only received it at Christmas  from my son

[Bethw234]

Has not worked for mine either. There is no way to connect via bluetooth as it isn't really turn on. My phone won't find it. Need some more advice. Did not even try to factory reset. Helppppp

[Looneybird]

Hi

I called support and they got mine working again ... despite the reviews
they were really helpful