Versa 2 is stuck on "Reset failed! Your data was not cleared. Please try again."

[bada74]

My Versa 2 became unresponsive. The clock was hours behind and it would not respond to presses or swipes. I tried restarting the device several times. Following a moderator's instructions I found on another post with a similar problem, I tried a factory reset. Unfortunately that moderator didn't say anything about unpairing the device first. Now I am stuck with an error message saying, "Reset failed! Your data was not cleared. Please try again." I have tried everything from removing Versa 2 from my account to adding a new device replacing the existing one. I'm not encouraged by other posts I've read about this issue. Hoping for a miracle. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @bada74.

I appreciate your participation in the Forums and sharing that your Versa 2 became unresponsive and it is stuck now on the error message after a factory reset. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Have a nice day!

[khan3321]

hey there did you fix the issue because i am also having the exact same problem.

[LiliyaFitbit]

Welcome to the Fitbit Community, @khan3321.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

See you around.

[donr765]

They have no fix only recommendation is 35% off a new watch? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @donr765.

Thank you for joining the thread and sharing your experience. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

See you around.

[baseballguy7469]

@bada74 I actually had this issue too. If you remove the Fitbit from your account on the phone and re-pair it(basically ignore the screen telling you data was not cleared) it works just fine.

[baseballguy7469]

@donr765  I actually had this issue too. If you remove the Fitbit from your account on the phone and re-pair it(basically ignore the screen telling you data was not cleared) it works just fine.

[LiliyaFitbit]

It’s good to see you in the community, @baseballguy7469.

Thank you for joining the thread and sharing your experience and solution. I appreciate your time and efforts to help other users. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

See you around.

[cg2807]

Did not work for me. Support people on chat could not give any solution. Not a great software for sure.

[Momof3gals]

I am having this same issue!!!!  I always have issues when my Versa 2 needs to be charged, it usually takes me 2 days to get it to sync! I am beyond irritated! There are days when it completely dies for no reason even after knowing it is fully charged. Not sure what to do at this point I really don't want to buy another one and shouldn't have to!

[cg2807]

Well unfortunately I had to buy a new one they offered some discount on it.
Great product overall but terrible after sales , caused largely by glitches
in their software.

[donr765]

Yeah the, discount was crap.

Sent from my iPhone

[RS101]

I got the swipe freeze issue, i contacted fitbit support,  they ask me to do a factory reset.  Now i am stuck on reset failed message . 

Support says they are out of any options and gave me a discount offer to buy a new one. Why should i buy same crap again if their support messed it up.

[RS101]

Also i tried unpairing , even uninstalling and reinstalling fitbit app didn't help

[SunsetRunner]

Hello @RS101 

Have you tried setting up your Fitbit as a new device? It certainly wouldn’t hurt to try at this point. If your interested here’s how: 

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device. If it doesn’t appear at all no worries just go to the next step. 
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. 
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit:  https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your previous Fitbit say yes.

🤞 No promises but I truly hope it works out for you. Let me know how it goes

[SusanMonty]

So what is the solution? I have the exact issue, have done all the same as bada74, and nothing. This is 2022, so this problem should have been solved by Fitbit. I was on chat with customer service and they told me to do a hard reset. Nothing was said about unpairing the Versa 2 from bluetooth, if that was what caused the issue.

[SusanMonty]

Did that. Doesn’t work.

[SusanMonty]

Yep, ridiculously, 2 years on from this problem, there is no solution. They offered a 35% discount on a new product to me just seconds ago. I will be looking at Apple now. I didn’t want to pay anything. I like my devices to last man years.

[cg2807]

I took the 35% discount and bought a new one. The Sense has a better software, you can try that.