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Versa 2 is stuck on "Reset failed! Your data was not cleared. Please try again."

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‎12-02-2020 20:14 - last edited on ‎12-03-2020 18:52 by

‎12-02-2020 20:14 - last edited on ‎12-03-2020 18:52 by

My Versa 2 became unresponsive. The clock was hours behind and it would not respond to presses or swipes. I tried restarting the device several times. Following a moderator's instructions I found on another post with a similar problem, I tried a factory reset. Unfortunately that moderator didn't say anything about unpairing the device first. Now I am stuck with an error message saying, "Reset failed! Your data was not cleared. Please try again." I have tried everything from removing Versa 2 from my account to adding a new device replacing the existing one. I'm not encouraged by other posts I've read about this issue. Hoping for a miracle. 

 

 

Moderator edit: subject for clarity 

 

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21 REPLIES 21

‎09-07-2022 18:43

In response to SusanMonty

‎09-07-2022 18:43

Did not work in my case too. Took the 35% and changed the Fitbit. I upgraded to the Sense, it has a better software.
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‎09-07-2022 19:00

In response to cg2807

‎09-07-2022 19:00

If only. The 35% discount I was given cannot be used on the Sense or Versa
4. That only leaves the Versa 2 in the Smart Watch category. And that is
the watch I have that is now useless to me. I don’t want to spend any money
on it. Would rather put it toward the Apple Watch I feel I am being forced
to.
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