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Versa 2 is totally black and unresponsive

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‎11-13-2022 21:59 - last edited on ‎11-14-2022 15:00 by Fitbit Moderator

‎11-13-2022 21:59 - last edited on ‎11-14-2022 15:00 by Fitbit Moderator

So, at first the touch Screen would not respond, then the screen went all fractured and green, it has now gone totally black.

But it is still tracking steps, heart rate and sleep. 

Is there a fix to this or does it mean that the Fitbit is dead amd needs replacing.

 

tried all the turning on and off again and it just won’t respond.

any advice anyone?

 Thanks 

 

Moderator Edit: Clarified subject and updated label

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‎11-16-2022 03:53 - edited ‎07-12-2023 10:38

‎11-16-2022 03:53 - edited ‎07-12-2023 10:38

Hi there, @Fedupmow. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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