Versa 2 is tracking my heart rate too high

[SunsetRunner]

My versa 2 is reading my heart rate really high - 140 - 180bpm, whilst sat still. A manual reading puts it at about 70-80bpm. I've tried turning the hr off and on whilst manually syncing and restarting my watch. It'll read correctly just after doing this for a minute, but then goes back to the high reading.

I haven't changed how or where I wear my watch and this has only started in the last couple of days. 

Moderator Edit: Clarified subject

[jon49]

I get intermittent spikes in HR up to 170 or so while exercising or walking. No way it's that high. My resting rate is around 55. I never had this experience with my previous Ionic watch!

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hello, @jon49. Welcome on board. Thanks for the details provided in your post. I understand where your concern is coming from. 

As a first approach, I'd recommend taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device?

If the issue persists, please try resetting the heart rate settings. To do so, please follow the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa 2, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.