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Versa 2 is tracking to many steps

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‎03-28-2020 10:38 - last edited on ‎04-20-2020 04:46 by Fitbit Moderator

‎03-28-2020 10:38 - last edited on ‎04-20-2020 04:46 by Fitbit Moderator

My Versa 2 is recording many steps too much. Today I haven't been moving a lot around (maybe 2000 steps according to my experience) but my Versa shows 6.900-ish. I knit a lot and I think that my arm movements are tracked as steps. And working in the kitchen counts as steps beyond my movement. 

Anyone who has an idea if I can adjust the movement sensitivity on Versa 2?

 

 

Moderator edit: format

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‎04-20-2020 04:45

‎04-20-2020 04:45

Hi @katkarlebo, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the high amount of steps that your Versa 2 is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved.

 

In the meantime, restart your Versa 2 as described in this help article. Also, I'd like to share this help page, which explains why your Fitbit device may count extra steps.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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