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Versa 2 is tracking too many calories burned

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‎01-27-2024 14:04 - last edited on ‎02-12-2024 14:22 by Fitbit Moderator

‎01-27-2024 14:04 - last edited on ‎02-12-2024 14:22 by Fitbit Moderator

Hi!

Are you guys aware of any bugs with calorie counting? I have a peak burn at midnight (when I am asleep); and today, the tracker is saying I burned 32 THOUSAND calories.

Is there any solution? Never had problems so far, but the past two weeks these issues have been recurrent.

Thank you!

Moderator Edit: Clarified subject

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‎02-12-2024 08:35

‎02-12-2024 08:35

Hi there, @Carolina.pinto. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 2 has started tracking too many calories burned. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to reply back to the last email you received from our team so they can continue assisting you. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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