help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is tracking too many floors

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2022 07:33 - last edited on ‎03-29-2022 14:59 by Fitbit Moderator

‎03-29-2022 07:33 - last edited on ‎03-29-2022 14:59 by Fitbit Moderator

My Fitbit is tracking stairs which I have not been walking. Just to track ok the last few weeks it's tracking is all off. It's all ready showing 35 stairs and I have done none.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-29-2022 15:00 - edited ‎11-26-2023 16:50

‎03-29-2022 15:00 - edited ‎11-26-2023 16:50

Hi there, @Burt9950. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

Your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see: Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article: How does my Fitbit device calculate my daily activity?

If you want to remove floors from your account, please follow these steps.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-29-2022 15:00 - edited ‎11-26-2023 16:50

‎03-29-2022 15:00 - edited ‎11-26-2023 16:50

Hi there, @Burt9950. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

Your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see: Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article: How does my Fitbit device calculate my daily activity?

If you want to remove floors from your account, please follow these steps.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes