Versa 2 is tracking too many floors

[Becky49]

Today my versa 2 said I did 100 levels...wondering how to fix...at most I would have done 6 levels

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Becky49. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team before posting here to report this issue. If the steps they provided didn't work, please feel free to contact our team again for further assistance. 

As a friendly reminder, please note that your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see: Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article: How does my Fitbit device calculate my daily activity?

Said that, here are some of the possible causes for this inaccuracy:

• The Versa 2 may track floors while driving, on an elevator or in an escalator.
• Due to the Versa 2 is a wristband device, it may track floors while opening doors, from a weather change, or from a gust of wind (i.e. pressure changes)

[Becky49]

Your reply was informative,;however, I don't feel it explains or resolves this issue...I still wonder why after over 2 years of use and accuracy is it acting this way and how to resolve the problem...it has only been doing this daily for the past week or so and floors can even be added while sitting...it sounds to me like there is a major glitch with this portion of my device