Versa 2 is tracking too many steps while I'm sleeping

[Daliasharouny97]

My Fitbit Versa 2 added 19,600 steps within 10 or 15 minutes at midnight while i was sleeping!

I reset the watch, however the same issue is happening. What should i do ?

Moderator Edit: Clarified subject

[Guy_]

HI @Daliasharouny97 - that is strange, chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[MarreFitbit · Accepted solution]

Hi there, @Daliasharouny97. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 2 before reaching out. I understand where your concern is coming from. 

I'm wondering if you guys are using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?

If the above doesn't describe your issue at all, I agree with @Guy_. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I've seen you tried reaching out to us, but your chat got disconnected, I suggest trying giving us a call this time instead. 

We hope your issue is solved soon. 

Hope that helps.