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Versa 2 is tracking too many steps

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‎06-25-2022 05:40 - last edited on ‎06-25-2022 05:54 by Fitbit Moderator

‎06-25-2022 05:40 - last edited on ‎06-25-2022 05:54 by Fitbit Moderator

I have turned off my Versa 2 numerous time and contacted the Fit Bit help. But I can walk 10 steps and my Fit Bit registers 228 or more plus I have burned 624 calories (I wish). I am getting fed up with this Fit Bit and ready to return it to the store. Very disappointed customer!!!

 

Moderator Edit: Clarified subject

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‎06-25-2022 05:58 - edited ‎11-16-2023 03:19

‎06-25-2022 05:58 - edited ‎11-16-2023 03:19

Hi there, @Joey53. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎06-25-2022 06:10

In response to MarreFitbit

‎06-25-2022 06:10

Why can it not be fixed I have turned it off numerous times as told. I am on a fixed income and this was a big purchase for me. I am very unhappy and ready to take it back to the store. I did not expect to have these problems. So far this morning I have walked. 322 steps (not possible) and burned 714 calories! I just wanted a simple way to track my steps so I can loose weight. This headache is nt what I expected!

Joan Crouse
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