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Versa 2 is very slow

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‎01-05-2021 12:29 - last edited on ‎01-06-2021 12:22 by Fitbit Moderator

‎01-05-2021 12:29 - last edited on ‎01-06-2021 12:22 by Fitbit Moderator

I bought a new versa 2 a couple days ago. From day one it has been slow. The screen is slow to wake when I raise my wrist. When I touch the screen sometimes it comes on and sometimes it doesn’t. I haven’t added any third party apps to it. Any ideas of what I can do to fix it? I already did a factory reset but nothing changed. 

 

Moderator Edit: Clarified subject

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‎01-06-2021 12:21

‎01-06-2021 12:21

Hi @Helen42, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix this uncommon situation, I recommend you to restart your Versa 2 following the steps that are specified on this help article and let me know if the issue persists.

 

I'll be here if further assistance is needed. 

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