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Versa 2 isn’t counting calories burn correctly

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‎06-25-2020 21:39 - last edited on ‎07-15-2020 07:02 by Fitbit Moderator

‎06-25-2020 21:39 - last edited on ‎07-15-2020 07:02 by Fitbit Moderator

I have the Versa 2. I noticed prior to these week I will usually burned over 1700 to over 2000 calories per day, depending if there is  low activity or a lot  of movement. Starting last Sunday, 6/21,  I have been only burning between 700-800 calories per day. I did a hike this morning so my calorie burn should be more. There seems to be a problem with my calorie burn on Versa 2. I did restart my Versa 2 to see if it will help. Any input?

 

 

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‎07-15-2020 07:02

‎07-15-2020 07:02

Hi @JennyKw, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is not counting your calories burned. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please contact them with the reference number that they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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