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Versa 2 isn’t recording exercises properly

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‎02-13-2021 00:41 - last edited on ‎02-13-2021 03:58 by Fitbit Moderator

‎02-13-2021 00:41 - last edited on ‎02-13-2021 03:58 by Fitbit Moderator

During exercise it is showing that I am ‘below zone’ which I’m clearly not. It used to show if I was in fat burn or cardio but all it shows now is below zone?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎02-13-2021 03:29

‎02-13-2021 03:29

Hi @Cazza49, welcome to our Fitbit Community. Regarding the exercise tracking issue that your Versa 2 has experienced, I'd like you to restart it as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your exercises.

 

Finally, monitor your Versa 2 during your next activities and see if it tracks them properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-15-2021 00:57

In response to JuanJoFitbit

‎02-15-2021 00:57

Hi, I did as you’d advised. I have just completed a 30 minute HIIT weights class and it’s recorded the whole class as below zone !!!! I can assure you that I didn’t feel like that.

Thanks

Sent from my iPad
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‎02-15-2021 06:22

‎02-15-2021 06:22

Mine hasn't been recording for a while. It doesn't track my sleep or my heart rate. Apparently I've been logging 0 active minutes for weeks, even though I've been going on 3-5 mile runs every other day.

 

I've been having problems since around August. Followed the steps from support, it works immediately after and then stops again. I've given up expecting it to work properly. 

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