Versa 2 isn't registering my sleep

[Shoarau1989]

My Versa Fitbit doesn’t track my sleep. It doesn’t resister that I have slept and gives me no sleep stats. Please help

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Shoarau1989.

If your watch isn't registering your sleep, I recommend trying the following:

1. Manually sync the watch. See instructions in the help article: How do Fitbit devices sync their data?
2. Restart the Versa 2. See instructions in the help article: How do I restart my Fitbit device?
3. Try sleeping with the unit on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I change my sleep history?

Let me know the outcome. 🙂

[eyeballsohard]

My Versa is not tracking my sleep appropriately either. It says that I'm only getting basic sleep data because it can't detect a consistent heart rate during my sleep. This is a relatively new issue in the past week. I've already done everything in the recommendation list above.

[AlejandraFitbit]

Hey @eyeballsohard, welcome to the Forums.

Thanks for troubleshooting this sleep stages issue. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know the outcome. 🙂