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Versa 2 isn't registering my steps

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Walked today for 99 minutes Versa 2 did not register my steps.  I know I walked for miles because I was with my Husband and his registered the walk and steps 

 

Moderator Edit: Clarified subject

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Hi there, @caddison3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I agree with @Guy_. So, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi @caddison3 - if you swipe up the watch face to see the Today view do you see steps taken?

If so may be your clock face isn't working, or if you are looking in the Fitbit App it hasn't synced.

In either case it may be good to restart the watch and sync the watch.

Author | ch, passion for improvement.

Best Answer

Hi there, @caddison3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I agree with @Guy_. So, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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