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Versa 2 isn't registering sleep score

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‎12-27-2019 00:56 - last edited on ‎01-01-2020 09:31 by Moderator Alum

‎12-27-2019 00:56 - last edited on ‎01-01-2020 09:31 by Moderator Alum

Greetings. Today my Fitbit nor Fitbit app shows my sleep score 😮. I wear it snugly around my wrist and tried to log in and out from the app and nothing happens. What should I do?

 

 

Moderator edit: subject for clarity

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‎01-01-2020 09:32

‎01-01-2020 09:32

Welcome to the Community, @Irosik.

 

I am sorry for the delay in respond. In regards to the sleep score issue, you must see sleep stages to see a sleep score. For more information, I recommend checking the help article: What should I know about sleep stages?.

 

If you see sleep stages but don’t see a sleep score:

  • Note that it may take a few minutes for your sleep score to appear. 
  • Update the Fitbit app to the latest version. For instructions, see the article: About the Fitbit app.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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