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Versa 2 isn't showing all my stats on Fitbit Today

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‎06-16-2020 04:07 - last edited on ‎06-21-2020 06:39 by Fitbit Moderator

‎06-16-2020 04:07 - last edited on ‎06-21-2020 06:39 by Fitbit Moderator

Hi all,

 

Today I received my Fitbit versa 2. Installed it correctly and, as usual, installed the latest update immediately. I was used to seeing calories, sleep, water, etc. on the today screen on the watch (when you swipe down from your clock), but for some reason it won't show. 

 

When I scroll all the way down I have the 'settings', but I'm only allowed to choose between total steps, steps this hour and HR. How is this possible?

 

Moderator Edit: Clarified subject

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‎06-21-2020 06:43 - edited ‎11-13-2023 04:14

‎06-21-2020 06:43 - edited ‎11-13-2023 04:14

Hello there @Nico2601, thanks for stopping by. I'll be glad to help you with your stats that are not showing on your new Versa 2. Thanks for the details provided in your post and for checking the "Settings" and updating your watch prior to posting here.

If you haven't done so yet, I'd recommend to restart your Versa 2 as follows: How do I restart my Fitbit device?. Then, try syncing your watch and check if you can add more stats on your watch by going to the "Settings" once again.

Let me know the outcome, I'll be around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎06-21-2020 06:43 - edited ‎11-13-2023 04:14

‎06-21-2020 06:43 - edited ‎11-13-2023 04:14

Hello there @Nico2601, thanks for stopping by. I'll be glad to help you with your stats that are not showing on your new Versa 2. Thanks for the details provided in your post and for checking the "Settings" and updating your watch prior to posting here.

If you haven't done so yet, I'd recommend to restart your Versa 2 as follows: How do I restart my Fitbit device?. Then, try syncing your watch and check if you can add more stats on your watch by going to the "Settings" once again.

Let me know the outcome, I'll be around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-14-2022 04:18 - edited ‎04-14-2022 04:20

In response to MarreFitbit

‎04-14-2022 04:18 - edited ‎04-14-2022 04:20

Watch and app were always up to date. 

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