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Versa 2 isn't showing my normal clock face after the update

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‎11-22-2021 10:18 - last edited on ‎11-23-2021 04:08 by Fitbit Moderator

‎11-22-2021 10:18 - last edited on ‎11-23-2021 04:08 by Fitbit Moderator

Hello,

 

I have a Versa 2 and after installing the latest update earlier this month (November 2021), my watch face no longer displays my selected watch face design.  The watch is on and shows the time, but the background is now plain black only, and next to the battery percentage on top, has the following code "~1e97456d". Also for the Alexa sceen, below the Alexa logo, the following code appears: " ~580d5c16" and below that one (in smaller font), this code appears "~35673d4c".

 

Can you please let me know what is going on and how to reset it or fix this problem?

 

I have logged out of the app, shut off bluetooth, turned off my phone and then turned my phone once again, turned on bluetooth and logged back into the app, then re-synced the watch, but nothing changed.

 

Any ideas or how to fix this?

 

Thanks!

 

Moderator Edit: Clarified subject

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‎11-23-2021 04:10

‎11-23-2021 04:10

Hi there, @akyhvt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from.

 

Since you've exhausted all possible troubleshooting steps we could've possible suggested in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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