Versa 2 isn't tracking all my steps and sleep data

[Jeanson]

Had my fitbit for about 3 weeks and the last 2 days it stopped tracking all of my steps. It logs only about half the steps. Is there a way to fix this? It also doesn't track sleep on the wristband 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Jeanson, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't registering all your steps and sleep. 

While reading your post I was wondering if by any chance you had not synced your watch for a while? Did you check when was the last time sync of your watch when you before doing your exercise? If you had not synced it for several days prior the exercise, note what happened to you is an expected behavior. You should have logged in to sync the tracker before you began wearing it.

If you remember the exact amount of distance or the name of the activity you performed, you can try manually logging the activity. To get more information about this, check the article: Can I add an activity manually to the Fitbit app?

Additionally, it'd be great to take a look at: How do Fitbit devices sync their data? to get more information about how your Versa 2 syncs. 

About your sleep, I'd recommend trying the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that active minutes are also calculated by your heart rate.

On the other hand, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Hope this clarifies what might have happened. I'm looking forward to your response, I'll be around if you need further assistance.