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Versa 2 isn't tracking my floors

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‎08-09-2020 10:24 - last edited on ‎08-10-2020 14:20 by Fitbit Moderator

‎08-09-2020 10:24 - last edited on ‎08-10-2020 14:20 by Fitbit Moderator

My versa has started to only track half of the stairs I am doing. I have tried to reset it but it still only counts 1 stair after doing 3-4. The stairs I am running has 17 steps which usually counts as 1 stair. 

 

Moderator Edit: Clarified subject

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‎08-10-2020 14:25 - edited ‎10-03-2023 10:05

‎08-10-2020 14:25 - edited ‎10-03-2023 10:05

Hi there @snehlers, welcome to the Community Forums. Thanks for the details shared in your post about the floor accuracy on your Versa 2. I appreciate you've taken the time to restart your watch prior to posting here in order to fix the inconvenience. 

As you may know, your device registers 1 floor when you climb about 10 feet or 3 meters. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill, or when you go down a flight of steps.

Maria | Community Moderator, Fitbit


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